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Return Policy
Returns Policy
New Unused Product Returns:
Your complete satisfaction is our priority. If an item purchased from edgeproducts.com does not meet your expectations, it may be eligible for return.
- You may return new, unused parts within 90 days from the purchase date for a complete refund or exchange. To avoid a restocking fee, you must request a return within 60 days of purchase date, and Edge must receive the returned items within 90 days after purchase date.
- Parts not eligible for return: Clearance items, Factory Refurbished Items, and Made to Order items.
- Items returned 91-180 days after the date of purchase will be subject to a 15% restocking fee
- Items are not eligible for return after 180 days unless there is a valid warranty issue and submission. The product must be in the original, manufacturer's box and must be sent freight prepaid
- Products that show signs of excessive age, abuse, improper handling, or have been modified beyond Edge’s instructions may be rejected and incur an inspection fee regardless of age
- Original shipping charges are non-refundable
Incorrect, Damaged, or Defective Product Returns:
Edge will cover the shipping costs for the handling of returned product that was incorrect, damaged, or otherwise defective.
If you were sent an incorrect, damaged, or otherwise defective product, please contact Customer Service at 1-888-360-3343 or email [email protected] and request a UPS pick-up or return label for the return of the product.
What to Expect:
Upon arrival of the returned product to Edge and Edge's determination that the returned product is new and unused, incorrect, damaged, or defective, Edge will issue a refund back to the credit card used on the original transaction. If Edge determines that the returned product was used, correctly shipped, undamaged, or not defective, Edge will return the product to you, freight collect, and will not issue a refund to your credit card.
Order History and Tracking
You can view your order history, check the status of your order, and track your order by logging into your account and viewing your orders. From here you can select "Orders Details" on an order to view its status and tracking information.
Order Cancellations
Before it is processed for shipment, you can cancel your order by contacting customer service at (800) 638-0032 or email [email protected]
Notes:
If payment for your order has not been processed, it will be canceled and no charge will be made against your account.
If the payment was processed, you will receive a refund for the canceled items.
WARRANTY AGREEMENT
WARNING: THIS IS A HIGH-PERFORMANCE PRODUCT. USE AT YOUR OWN RISK.
Do not use this product until you have carefully read the following agreement.
This sets forth the terms and conditions for the use of this product. The installation of this product indicates that the BUYER has read and understands this agreement and accepts its terms and conditions
DISCLAIMER OF LIABILITY
Edge Products Inc. and its successors, distributors, jobbers, and dealers (hereafter SELLER) shall in no way be responsible for the product’s proper use and service. THE BUYER HEREBY WAIVES ALL LIABILITY CLAIMS.
The BUYER acknowledges that he/she is not relying on the SELLER’s skill or judgment to select or furnish goods suitable for any particular purpose and that there are no liabilities which extend beyond the description on the face hereof and the BUYER hereby waives all remedies or liabilities, expressed or implied, arising by law or otherwise, (including without any obligations of the SELLER with respect to fitness, merchantability and consequential damages) or whether or not occasioned by the SELLER’s negligence. The SELLER disclaims any warranty and expressly disclaims any liability for personal injury or damages. The BUYER acknowledges and agrees that the disclaimer of any liability for personal injury is a material term for this agreement and the BUYER agrees to indemnify the SELLER and to hold the SELLER harmless from any claim related to the item of the equipment purchased. Under no circumstances will the SELLER be liable for any damages or expenses by reason of use or sale of any such equipment. The SELLER assumes no liability regarding the improper installation or misapplication of its products. It is the installer’s responsibility to check for proper installation and if in doubt, contact the manufacturer.
LIMITATION OF WARRANTY
Edge Products Inc. (hereafter “SELLER”) gives Limited Warranty as to description, quality, merchantability, fitness for any product’s purpose, productiveness, or any other matter of SELLER’s product sold herewith. The SELLER shall be in no way responsible for the product’s open use and service and the BUYER hereby waives all rights other than those expressly written herein. This Warranty shall not be extended or varied except by a written instrument signed by SELLER and BUYER. The Warranty is Limited to one (1) year from the date of sale and limited solely to the parts contained within the product’s kit. All products that are in question of Warranty must be returned shipping prepaid to the SELLER and must be accompanied by a dated proof of purchase receipt. All Warranty claims are subject to approval by Edge Products Inc. If the BUYER sends back a failed unit that is out of warranty and chooses to buy a refurbished unit, the refurbished unit will only carry a 60 day warranty. If the BUYER purchases a new unit at a predetermined discounted rate, it will have the standard 1-year warranty. Under no circumstances shall the SELLER be liable for any labor charged or travel time incurred in diagnosis for defects, removal, or reinstallation of this product, or any other contingent expenses. Under no circumstances will the SELLER be liable for any damage or expenses insured by reason of the use or sale of any such equipment. This warranty is VOID for any new products purchased through auction websites. WARRANTY IS VALID ONLY FOR NEW PRODUCTS PURCHASED THROUGH AUTHORIZED DEALERS (proof of purchase required for all warranty claims).
EXTENDED WARRANTY
Edge Products Inc. (hereafter “SELLER”) offers an additional 1-year warranty for an additional fee. An extended warranty covers mechanical and electrical components with full replacement and shipping. No gimmicks or head fakes, just the assurance knowing you are covered by Edge Products. Prices will vary based on product line and limited to the following product lines.
- EvoHT2
- Insight CS2/CTS2
- Evolution CS2/CTS2
- Juice w/ Attitude CS2/CTS2